Refund & Return Policy
Refund & Return Policy
At Allwatergear, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in original condition
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items
- Items marked as final sale
- Custom or special-order rod blanks
- Items damaged due to misuse or improper handling
How to Initiate a Return
To start a return, please contact us at allwatertackle@163.com with your order number and reason for return. We will provide you with return instructions and a return address.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged item, we will gladly exchange it. Please contact us within 7 days of delivery with photos of the damage.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping method for returns.
Wholesale Orders
For wholesale and bulk orders, please contact us directly to discuss return arrangements, as different terms may apply.
Contact Us
Questions? Reach us at:
Email: allwatertackle@163.com
Website: allwatergear.shop
Last updated: August 2026